1. Where can we ship the e-bike?

We currently ship within the UAE and GCC countries. Shipping within the UAE is free. For other GCC countries, a shipping fee of 8 AED per kg applies.

2. How much does shipping cost?

Shipping within the UAE is free. For GCC countries outside the UAE, the cost is 8 AED per kg due to varying logistics costs across countries.

3. How long will delivery take, and how do I track my order?

We aim to deliver your order within 30 days of confirmation. Once shipped, you will receive an email with tracking details.

4. What if you receive the wrong product?

If your product is damaged, defective, or incorrect, contact LuckyLiang customer service within 3 days of receipt with clear photos. We will investigate and resolve the issue promptly.

5. Which courier do we use, and how long will delivery take?

We use trusted regional couriers within the UAE and GCC. Generally, delivery takes 2-7 business days depending on your country and location.

6. Unforeseen circumstances

Delays due to weather, traffic, supply issues, or other circumstances beyond our control may impact delivery. We will notify you of delays and arrange alternative delivery dates as needed.

7. Lost products during shipping

If products are lost in transit to the provided address, we will investigate for up to 30 days. During this period, refunds or replacements are not guaranteed. We will keep you updated and provide a resolution upon completion of the investigation.