Overview

This privacy policy explains how LuckyLiang Technovation UAE LLC (“LuckyLiang”, “we”, “our”, or “us”) and our affiliates manage your personal data when you use our products and services. Please review this policy carefully to understand our privacy practices.

This policy describes how we may collect, store, use, and share your personal data when you:

• Visit our websites

• Place orders through our websites

• Download and use our iOS or Android mobile apps

• Use our services and devices, including any IoT-related functions

• Communicate with us by email, text, online forms, or other methods provided by LuckyLiang

This policy does not apply to third-party websites, apps, or content (including ads) and their data practices. For any questions, please contact us at support@luckyliang.com.

I. How We Collect Personal Data

1. Information You Provide

Account Information: To create an account, we request your name, email, and phone number. You may optionally add details such as avatar, nickname, region, date of birth, height, weight, and gender.

Order Information: We collect details needed to complete your orders, including recipient name, shipping address, recipient phone, email, ordered items, and billing address.

Payment Information: We process payment details including payment method, card type and number (if paid by card), Klarna account (if applicable), and PayPal account (if applicable).

Customer Support: If you contact support, we collect your name, contact info, related order ID or service ID, relevant shipping details, and the content of communications (including images, videos, and information you provide).

2. Information Automatically Collected

Device Information: We collect data about your devices (e.g., IP address, device model, app version, device resolution, browser type, OS, system language, country, and precise location data).

Bike Information: We collect bike ID and current battery level.

Smart Module Data: To provide IoT features, we collect precise location, signal, battery info, flow status, usage records, activation time, and bike status.

Riding Information: We collect ride data including distance, duration, speed, start and end times, frequency, health stats, and achievements. This data is shown graphically over time to improve our services.

Logs: We record operational, device, and riding data as logs.

Order & Payment Info: We generate order number, payment method, amount paid, and currency details automatically during processing.

Membership Program: We record user ID, email, activity title, points earned or pending, order ID, and timestamps.

3. Cookies & Similar Technologies

We use cookies and similar tools (e.g., web beacons) to improve your experience. Cookies are small files placed on your device. You can disable cookies via your browser settings, but this may limit some site functions. For details, please see our Cookie Notice.

II. Legal Basis for Processing Data (UAE & Applicable Laws)

We process your personal data based on the purposes and lawful grounds described below. If you have questions about the legal basis for processing, contact us at support@luckyliang.com.

III. How We Use Your Data

We use your data to:

• Deliver services: register you, authenticate identity, set up and operate your devices, manage bike status, provide customization features.

• Provide customer support: communicate, resolve issues, process reviews and feedback.

• Maintain systems: manage logs, device data, error reports, detect fraud or abnormal activities.

• Improve and develop products and services.

• Ensure network security and comply with legal obligations.

• Conduct internal audits, training, and quality control.

• Send marketing communications (with your consent). You can opt out by contacting us at support@luckyliang.com.

IV. How We Share Your Data

1. Service Providers

We share data with third-party service providers to support delivery of our services. Their use of data is governed by their privacy policies and contractual agreements with us.

2. Legal Requirements

We may share data if required by law or to protect rights, prevent harm or fraud, investigate illegal activities, or comply with government authorities.

3. Business Transfers

In case of merger, sale, restructuring, or bankruptcy, your data may be transferred as part of the transaction. We will continue to protect your data per this policy until updated.

V. Data Security & Retention

We employ security measures to protect your data but cannot guarantee absolute security. Retention of personal data will be as long as necessary to provide services or meet legal obligations. When no longer needed, we delete or anonymize your data.

VI. Your Rights

You have the right to request:

• Access to your data

• Rectification of inaccurate data

• Erasure of your data

• Restriction of processing

• Data portability

• Objection to direct marketing

• Objection to processing based on our legitimate interests

• Withdrawal of consent (where processing is based solely on consent)

• Complaint to the UAE Data Protection Authority (or equivalent regulator)

To exercise your rights, contact us at support@luckyliang.com.

VII. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children under 16. If you believe we have data from such a child, contact us at support@luckyliang.com.

VIII. International Transfers

Your data may be processed in countries with data protection laws different from your own, including China. We implement safeguards such as Standard Contractual Clauses where required by law. Contact us for details.

IX. Updates to this Policy

We may update this policy from time to time. We will notify you of material changes and, where required, obtain your consent. The last update date is at the top of this policy.

X. Contact

For any questions or concerns about this policy or our data practices, please contact us at support@luckyliang.com.